Herbalist tea room store

robin bishop

9 May 2025

*update* After like 8 emails I tried to email them with a different account - they immediately got back to me saying they're currently shipping backlog (but after 3 more weeks I've received nothing). It's clear they have my original email blocked or have been purposefully ignoring me. If they can treat me like this as a long time returning customer who has just been asking for them to ship my order it's obvious how they'd treat a newbie, I would 100% not recommended. I've shopped with these guys for nearly 5 years now and the stuff they sell is legit (pretty mid and pricey tho) but goddamn are they bad at shipping orders out and I'm pretty sure they check their emails like once a year. I've found that certain items (like the vapes) are prone to being delayed or not even being shipped out. Normally I'd email a couple times and they'd eventually get back to me and ship my order out but most recent order still hasn't turned up after nearly 6 weeks and I've got no reply after sending countless emails to check on things. It sucks because like I said I've been shopping with these guys for years now so it's just disappointing to see they've got no respect for their customer base.

DO NOT USE THIS SITE! Order not recieved after weeks of waiting. I had 1 reply to an email after over a week and they said I would not get a refund. The contact details provided is a number from Thailand. ** DO NOT USE THIS SITE!! **

craig brady

6 Apr 2024

Order still not arrived three weeks late. Couldn't get a response until I said I'd cancel the payment. Incredibly abusive email received. No order. No refund. Avoid.