Sep 26, 2019, at 10:22 am
*** Unserious Company - be warned ***
I am quite unsatisfied with the Proovl approach. It is misleading and very unprofessional, customer unfriendly communication. Let me explain what happened:
I needed a virtual number for a specific country and googleing found Proovl - relatively good web presentation, so I hoped/expected it may work well (located in Estonia, a country with a good... Read more*** Unserious Company - be warned ***
I am quite unsatisfied with the Proovl approach. It is misleading and very unprofessional, customer unfriendly communication. Let me explain what happened:
I needed a virtual number for a specific country and googleing found Proovl - relatively good web presentation, so I hoped/expected it may work well (located in Estonia, a country with a good image), how wrong I was!
Proovl write the following
„By published and accepted terms we can guarantee you'll receive any sent SMS only with numbers of SIM series.
...
To avoid any confusion, you can always try before you buy.
...“
Unfortunately the test is only possible for a limited number of countries (Australia, Estonia, UK, USA). My country could not be tested, but it IS listed as a supported country. So I purchased a number, expecting that if anything goes wrong I would be able to cancel and get my money back. The service did not work reliably and I sent a message to the Proovl Support ON THE FIRST DAY (i.e. I obviously did not use the service) asking them to cancel the account with immediate effect and to pay back the amount since the service does not work as promised/expected. We talk about 30 EUR, not a huge amount, but a PRINCIPAL matter. Their support answers as follows
„We are delivering our services within published and accepted terms.
We’ve looked into your account, and it shows that you have a received message in your Virtual Inbox on the page of Messages.
Therefore, we concluded that you could use the service without any issues.
If you still cannot obtain some expected message in your Inbox, you have to contact the sender to make sure that SMS was sent.“
So they say that a customer is not telling the truth - I explained that I personally sent a test SMS from my physical mobile phone to the Proovl number twice and this did not work. I would be extremely happy if the service would work for my country, but this is not the case.
Their final message is: „Your account, as well as probably open issues, are currently under supervision by our support team leader with the goal of the best service“, but it seems that do not want to accept the possibility that the service DOES NOT WORK - we‘ll see what will happen. I‘ll keep the community informed. For the time being my suggestion is: stay away from Proovl, they will not refund your money even if the service does not work. Very strange attitude indeed.