Sep 17, 2020, at 02:43 pm
I ordered several items from Michael's online and was not aware that they wouldn't be sent by mail. Instead I found out I would need to go in person to the store in Joplin (an hour away) to pick up the items. I called ahead to make sure everything was on track. I thought it was all ready but when getting there the order was not ready and had actually been cancelled minutes before. I received... Read moreI ordered several items from Michael's online and was not aware that they wouldn't be sent by mail. Instead I found out I would need to go in person to the store in Joplin (an hour away) to pick up the items. I called ahead to make sure everything was on track. I thought it was all ready but when getting there the order was not ready and had actually been cancelled minutes before. I received an email notification. The manager came out and said she would need to get the items and I would need to come into the store. Long story short we decided we didn't want to wait and would just keep the cancelled order. What impressed me was the manager of the store trying everything to get the order straightened out. The staff was incredibly nice and helpful too. In the end we were able to get it worked out and I left with all the items I had purchased online.