Technical Support Service Call

Purchase a tech support call in 30-minute increments
Service for customers who need technical support to resolve issues above the free-support level. These are issues unrelated to the proper functioning of our products.
This service may include any of the following:
Privacy phone or tablet configuration issues
Linux desktop and server troubleshooting
Network issues related to VPN, TOR, or DNS settings
Peripheral hardware and driver configuration (printers, scanners, cameras, and other USB-connected devices)
3rd-party applications
Step 1: Provide basic details
Provide details of the support you need in the "How can we help?" text field.
Step 2: Enter contact information
Enter phone number, Session ID, or Jabber ID. Tech support calls are normally conducted over the telephone network. If you'd prefer encrypted communication and/or keeping your telephone number private,
we support voice calls over
Session
or
Jabber Network
(
XMPP
).
Step 3: Provide availability
Use the calendar to choose your preferred day and time and we will try to accommodate.
Step 4: Pay for the service
Increase the quantity to add additional 30-minute blocks of service, then add this item to your cart and checkout. Once payment is received, we will contact you to schedule the call.
Note
: If more time is needed to complete your request, we will send you a separate invoice.