I identified the issue and requested that life support close out an account that was made by mistake they refused and then they use it as an excuse to ban me and confiscate my winnings of 0.22189984 BTC due to have multiple accounts when the mistake account was never used never gambled and never deposited never received any bonus
On 12th, July, we have already sent an email to inform you that your deposit will be refunded on Monday (13th, July).
And on 3th, July, your deposit has been refunded to your BTC address. Please check it.
Our system has detected at least 3 duplicates to your account, so all your accounts have been banned. Because multi-accounts is strictly forbidden on our platform according to the terms & conditions (https://trustdice.win/terms). Please check the following terms:
“3. Your Member Account
3.1 In order for you to be able to place wagers using any of the Website, you must first register with Trustdice.win and open an account (“Member Account”).
3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also, any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting our support team via the Live Chat. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
3.3 You must enter all mandatory information requested into your settings form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete, and correct.
3.4 As part of the registration process You will have to choose Your username and password for Your login into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. Trustdice.win is not responsible for any abuse or misuse of Your Member Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
3.5 Trustdice.win reserves the right to refuse to register an Account or close Your Account. However, all virtual funds within Your Account will be returned and any contractual obligations made prior to deactivation of an account will be honored.”
If you have other questions, you can contact our security team directly by email: [email protected]